More than 60 percent of small businesses go under within a year of a cyber attack. With this threat on the rise, there’s never been a better time to invest in your small business’ IT support. But for many small businesses, traditional IT is out of the budget. That’s where remote support comes in. Keep reading to learn 6 benefits of remote tech support for small business.
1. Support Can Be Immediately Offered
When you utilize on-site IT support, you’ll likely have just one or maybe two experts around to fix all of your small business IT problems. When something goes wrong, you’ll be left waiting until your IT person has time to address the problem. If you outsource your IT support, you’ll likely wait even longer. Depending on your agreement with the IT company you outsource to, you could be looking at days or even weeks of waiting to get even a small issue fixed. This can cause a major delay in your operations. With remote computer support, you can get help with any issue immediately. Even if several of your employees are experiencing problems at once, you won’t have to pick and choose who gets help first.
2. Lower Costs
Small business spending on IT support is on the rise, perhaps because of the increased threat of cyber attacks or the increasing reliance on tech tools. Remote tech support can help in a big way; no travel time means that problems get fixed faster. These two benefits add up to one major perk for your business; lower costs for IT support. Virtual services, including IT support, are a great way to maximize your budget.
3. Remote Access
When a remote IT tech gets the call to help one of your employees, they have a variety of tools at their disposal. One great tool is remote access. Using this, the tech can easily see what you see and even control your screen. You can communicate with them as they do this, allowing you to more easily explain the problems you’re experiencing and allowing them to better help get to the root of the problem.
4. Access to Experience
If your business is new and facing a low budget, and you choose to hire on-site IT, you’ll likely end up with someone inexperienced. They may not have the skills or knowledge to properly manage an entire business’ IT support just yet. 
Remote IT support gets you access to experienced support at a lower cost to you.
5. Expand Your Business Without Expanding Costs
If you’re thinking about opening a new branch of your business in a different part of town or even across the country, you’re already looking at paying for a new office, new employees, and other supplies. Don’t get stuck having to pay for an entire second set of IT support, outsourced or otherwise. Remote IT help allows you to service your business and employees from one source, no matter where they are located.
6. Support from Anywhere
Not only does remote IT allow you to expand your business, but it also means you can utilize this service from anywhere. Whether you are working remotely while on vacation or traveling for a conference, you can get fast IT support on the go.
Choosing the Right Tech Support for Small Business
Now that you know just how much of a different virtual tech support for small business can make, it’s time to find your own online services. To learn more about how we can tackle your IT and other web services remotely, contact us today.
