In 2019, the global spend on outsourcing was approximately 92.5 billion dollars. As organizations seek to navigate the increasingly competitive business landscape, outsourcing has proven to be an effective and strategic method of safeguarding the future of businesses. Outsourcing allows companies to access skilled labor while reducing operational costs, as well as improve service delivery and customer satisfaction. More importantly, it gives businesses a competitive advantage as the in-house team is able to focus on the core activities of the business.
Inbound Customer Service
Over the years, increased competition has resulted in more customer-centered markets. Whereas customer service was a luxury that businesses could forfeit a few decades ago, today it is an essential component for entrepreneurial success. As a company grows, customer service needs will increase. This is why it is essential to outsource your customer service functions to a call center. Doing so will not only enable your organization to handle more call volumes, but it will free your staff for other tasks.
Businesses rely on data to understand the market better, identify new opportunities and make better decisions that facilitate growth. However, researching and sifting through the plethora of information to get the most actionable data is time-consuming.
Also, effective research requires expertise. Rather than hire full-time personnel, outsourcing your research functions is a much better alternative. Not only do you get expert service, but you can rely on their technology and infrastructure along with their experience.
It is essential for your business to have accurate financial records. This data provides you crucial insight into how well the business is doing and where you are making or losing money. Financial records are also important when tax season comes.
However, bookkeeping is time-consuming, and not all business owners can do it. By outsourcing such functions to a skilled bookkeeper, you can rest assured that your records are accurate. They will also help you translate that data, which will help you make better decisions.
Website Management and Social Media
Content marketing is increasingly becoming more effective in customer acquisition. However, developing and actualizing your content strategy in-house is very challenging. A better alternative is to outsource your web development functions, including maintenance.
In the same vein, you should also outsource content development. Writing articles for your website and social media campaigns may seem easy, but it requires long-term engagement with consistent effort. Other functions that fall in this category include proofreading, data entry and presentations.
If your business involves constant travel for you or your team members, you can save a lot of time by working with a travel agent. They will handle air tickets, accommodation and other travel needs on your behalf.
The primary objective of any business is to generate profits. To do so, it's vital to keep costs low and increase productivity. Outsourcing allows companies to reduce costs on important functions, while enabling them to focus on core functions, which improves productivity. Contact TheOfficeSquad at 702-649-3495 to discuss your needs.
We know what it’s like to build a business from the ground up, and we understand the importance of a good support system.
TheOfficeSquad combines the precision and discipline of the military with training in the administrative and bookkeeping fields, all while maintaining the understanding and urgency of owning a small business.
Our mission is to change the way that America grows small business.
Let's do it faster, better, and smarter.