Two out of every three potential customers want to reach brands by phone. When they call your business, they not only expect you to pick up regardless of the hour, but they also expect to have a great experience speaking to you. Modern customers base their loyalty on the experience they receive during their interactions…
No one starts a business expecting to fail. Forbes estimates that more than half a million people start new businesses each month. With that level of competition for customers, loans and investors, it’s essential you create a solid foundation for your business from the start. Setting up a business phone number is one of the…
77% of people believe that a phone call is the most efficient way to get business done. But have you got the right call handling protocols in place? We’ll take you through the five most professional voicemail greetings. This will include how to structure different parts of your voicemail, as well as things to avoid.…
Today’s workforce is seeing changes that are making a dramatic difference in the way we work and do business. 54% of Americans say they spend at least some time working remotely, a common occurrence as we gradually see a rise in remote employment opportunities. However, to ensure quality customer service, many businesses are choosing to…
What’s more frustrating – having no way to reach a business by phone or calling and getting stuck in an endless stream of prompts? An automated call answering service could be making your callers hate your company. The right answering service can do the opposite. It can reduce missed calls and improve the experience, leading…
Are you relying on voicemail for after-hour calls? You’re missing out. 80% of callers won’t leave a message if they get a voicemail. Nowadays, instant communication methods are necessary, especially with younger generations. Keep reading to find out how a business answering service can help you overcome communication issues to grow your business. Business Answering…