It’s time to talk about how an answering service can make a world of difference for your business. First off, let’s talk about growth (something all businesses crave). As your business expands–and your client base grows–it’s important to continue to provide exceptional customer service even after normal work hours. If customers (and potential customers) can’t…
Understanding the difference between chatbots and call answering services is crucial in today’s technology-driven communication landscape. Chatbots are automated software programs designed to engage in text-based conversations with users, often using artificial intelligence to interpret and respond to queries. They excel in scalability and efficiency, handling a wide range of inquiries 24/7. Answering services, on…
When it comes to running a small business in today’s fast-paced market, you need every advantage to help you stand out—and sometimes that means bringing in a little help. After all, it never hurts to have someone watching your back. Having a reliable phone answering service can be your secret weapon and support system, ensuring…
How many times have you called a business and immediately thought “yuck, never mind,” when the receptionist answered the phone? Or a trusted colleague recommended you give someone a call for a service you need, and you’re simply met with a voicemail box on someone’s cell phone? Much of the time, a customer’s (or potential…
The Must-Haves of a Professional Voicemail Greeting As a business owner, it may seem unnecessary to focus your attention on creating a professional voicemail greeting when your to-do list and schedule are already jampacked. However, for many customers, business partners, and potential employees, your voice greeting is the first interaction they have with your company. It’s…
If you’re gearing up for spring cleaning at your company, you might need more than just a broom and dustpan. Our crew at TheOfficeSquad knows that truly tidying up involves tending to physical and virtual spaces. While it’s important to clear cobwebs from the corner and sweep dust away, it’s also vital that you spend…
As your business expands, you have limited resources (such as space, employees and money) to accommodate this growth. For many companies, it makes sense to focus these resources on the product or service offered by your business, rather than investing in supporting systems. Instead of spending more money and time developing your own on-site call…
No one starts a business expecting to fail. Forbes estimates that more than half a million people start new businesses each month. With that level of competition for customers, loans and investors, it’s essential you create a solid foundation for your business from the start. Setting up a business phone number is one of the…
77% of people believe that a phone call is the most efficient way to get business done. But have you got the right call handling protocols in place? We’ll take you through the five most professional voicemail greetings. This will include how to structure different parts of your voicemail, as well as things to avoid.…
Today’s workforce is seeing changes that are making a dramatic difference in the way we work and do business. 54% of Americans say they spend at least some time working remotely, a common occurrence as we gradually see a rise in remote employment opportunities. However, to ensure quality customer service, many businesses are choosing to…
What’s more frustrating – having no way to reach a business by phone or calling and getting stuck in an endless stream of prompts? An automated call answering service could be making your callers hate your company. The right answering service can do the opposite. It can reduce missed calls and improve the experience, leading…
Are you relying on voicemail for after-hour calls? You’re missing out. 80% of callers won’t leave a message if they get a voicemail. Nowadays, instant communication methods are necessary, especially with younger generations. Keep reading to find out how a business answering service can help you overcome communication issues to grow your business. Business Answering…