Although 67% of a customer’s journey happens digitally, the most important part occurs on the phone. Before making the ultimate decision, a buyer will want to speak to a real person. This interpersonal conversation plays a big role in helping them decide the next move. Whether a prospect or a customer wants to make an inquiry, buy a product or register a complaint, your phone game needs to be really good.
How you handle inbound calls will determine how customers view your brand. The last thing you want to do is fail to answer a call, give a customer misleading information, or leave them hanging on hold. Poor reception tactics mean no business for you and more business for your competitors. At TheOfficeSquad, we have been offering unmatched virtual phone reception in Las Vegas for years. Below we will take you through our phone reception secrets that help our clients win more business.
1. We Always Pick the Phone
Nothing frustrates a prospect or customer more than an unanswered phone call. Picking and answering calls is our full-time job, therefore, you can rest assured we will respond to every ring immediately. With our phone reception in Las Vegas, you won’t get distracted picking calls every few minutes, and you can concentrate on the more important work of improving your product or service.
2. We Adopt a Positive Tone
First impressions always matter, even on the phone. When you are busy working, trying to beat deadlines and customer calls keep rolling in, it’s easy to forget that you need to maintain a friendly tone when speaking to them. At TheOfficeSquad, we handle the calls for you, and we always project an enthusiastic, attentive, inviting, and natural tone. This approach allows a customer to feel calm and comfortable talking to us and helps us lay the groundwork for a productive and friendly exchange. With our phone reception in Las Vegas, your customers will keep coming back.
3. We Understand Your Brand
We have stood out as the best specialists in phone reception in Las Vegas due to our ability to understand what our client’s brands stand for. We work with you to understand your values, mission and work culture so that we can give your customers answers that match your brand message. We go above and beyond to learn about your product and services, so we can answer questions on your behalf and with confidence. For customers who need additional or specialized support, we forward the call to the relevant department.
4. We Write Down the Call Details
Every caller wants to know they are being listened to. There is no better way to demonstrate this than writing down the information the customer is giving you and letting them know you are jotting it down. Our phone reception in Las Vegas always takes notes of what the caller says, and this information can be used to solve problems, document conversations and improve your services.
5. Leave the Customer Satisfied
Our phone reception in Las Vegas strives to leave your customers happy and feeling satisfied at the end of the call. We summarize the call and let them know their message has been relayed exactly the way they want it and ask them whether there is anything else they need to be addressed. In the end, we wish them a nice day.
If you want to keep your customers happy, ensure you have the right team to answer your calls. TheOfficeSquad provides unparalleled phone reception in Las Vegas, and we have the skills to answer all your calls regardless of the nature of your business. If you want to outsource phone reception in Las Vegas to professionals, contact us today!
We know what it’s like to build a business from the ground up, and we understand the importance of a good support system.
TheOfficeSquad combines the precision and discipline of the military with training in the administrative and bookkeeping fields, all while maintaining the understanding and urgency of owning a small business.
Our mission is to change the way that America grows small business.
Let's do it faster, better, and smarter.