Are you tired of hearing the phone ring off the hook while you are speaking with customers? As a business owner, you have numerous tasks at hand, and fielding simple calls shouldn’t have to be one of them. We’re going to talk about why you should consider hiring a virtual receptionist—whether you choose to use this service as a long-term solution or on an ad hoc basis—is up to you! Keep reading for more information!
As many as 80% of businesses believe that they provide great customer service, yet as few as 8% of customers agree. There is a huge gap in this number and for good reason. New businesses tend to lack the appropriate staff to answer all calls and the people that are available don’t always have phone etiquette training. A virtual receptionist can answer any incoming calls, follow a script, and transfer customers to the correct department. This attentiveness is attractive to first-time and recurring clients. Having a fantastic customer experience improves the likelihood of someone recommending your business. It also gives the impression of having a larger staff and more established company.
A Virtual Receptionist is Cost-Effective
An in-house receptionist is ideal if there is time to train them and you know they’re in it for the long-haul. Unfortunately, as a busy entrepreneur, you may not have the availability to train them yourself, nor the staff to handle the task. Virtual receptionists already have phone training, etiquette, and know how to operate a private branch exchange (PBX) phone system. Less time spent training new hires who may not choose to stay. This will allow more time to find a great fit for the position and a long-term employee. Additionally, when your business is experiencing higher call volumes than usual or someone is on vacation, a virtual receptionist can step in to fill the role.
Business Opportunities & Productivity
When all calls receive answers, there is no chance of losing business. The important idea to remember is that when customers receive no answer or must wait for long periods, they will hang up and call your competitor. While your virtual receptionist is busy taking and directing calls, you will have a bit more free time. You may choose to continue building your business, making sales, and performing marketing tasks. You might also choose to take a much-needed break!
What Are You Waiting For?
For many business owners, the cost-effectiveness of hiring a virtual receptionist is enough to make the decision. However, with the other benefits mentioned here, the choice is worthwhile, especially as your business is growing. Choosing to use a receptionist service also means that you will have one less employee in house. This means fewer problems with co-workers, making your office environment far more enjoyable. When you are considering outsourcing your receptionist position, be sure that the service you choose is up to your company’s standards. If you prefer ensuring the perfect fit for your business with the first hire, contact us!