Got Questions? We Have Answers!

Below are some of our most frequently asked questions. If you don't see an answer you're looking for, please reach out to us! We'd love to get to know you and your business - 702-649-3495.
 

What is TheOfficeSquad?

Why should I hire TheOfficeSquad?

How much time can I save by hiring TheOfficeSquad?

Can TheOfficeSquad do my taxes?

What are the best tasks to outsource to TheOfficeSquad?

What is a virtual assistant (VA)?

Can I connect with a virtual assistant that understands me and my business?

Who will be doing my books?

Do I need to clean up my books before handing them over?

What software do you support?

What if I have no time to train a new professional?

Do you handle sales tax?

Do you do payroll?

Will you pay my bills?

Do you help with invoices?

What are your prices?

How do I know I can trust you?

 

What is TheOfficeSquad?

Unlike most business services that provide just one type of support, TheOfficeSquad can provide several. It is a full team of staff members, under one roof, working together to handle your bookkeeping, end of month accounting, customer support, phone reception, and other daily office tasks. TheOfficeSquad members are professionally trained, insured, experienced business experts, accountants, office assistants and managers that can handle any small business office operation. With the squad, you can focus on the fundamental functions of growing your revenue while we handle all the time sucking, but necessary, tasks in the office.

 

Why should I hire TheOfficeSquad?

No sick days. No vacation. No payroll.  No drama. Whether you’re a brand-new business owner that needs help with a little bit of everything or you’ve been in business for a while and need to supplement your current staff, TheOfficeSquad can help without the cost and stress of employees. TheOfficeSquad’s virtual assistants are carefully selected to fit with our unique culture. They are professionally trained, insured, managed and accountable, and they know the importance of your mission.

 

How much time can I save by hiring TheOfficeSquad?

For business owners, saving time to focus on critical processes in your business ensures you thrive and experience growth. With our remote back-office support, you can save anywhere between 5-15 hours every day. Consider the time spent responding to emails, answering the phone, setting appointments and taking care of the daily operations. You know, talking to vendors, employees, and customers about little things that someone else could be doing.   When you outsource administrative and daily bookkeeping tasks to TheOfficeSquad, you free your schedule to work on your business and not in it.

 

Can TheOfficeSquad do my taxes?

While TOS doesn’t do Federal tax prep internally, we do work with some exceptional CPA Trusted Allies – and can arrange for your taxes to be done for you at a great price (and ensure your books are in-line with our CPA partners’ standards). 

If you prefer to use your own CPA, we will ensure your books are accurately updated throughout the year so they’re ready to be passed on to your tax preparer. 

 

What are the best tasks to outsource to TheOfficeSquad?

Our clients outsource their most time-consuming, non-revenue-generating tasks; including reading and responding to emails, answering and redirecting calls, bookkeeping, scheduling and dispatch, and even Chief Operating Officer services. You have the option to decide which tasks you want to outsource and which you’d rather handle directly. Learn more about what we can do for you by calling us today at 702-649-3495 or book a time to  speak directly with our founder. She loves getting acquainted!

 

What is a virtual assistant (VA)? 

A:  As a standard, a Virtual Assistant is an independent contractor who (from a remote location, usually their home) supports multiple clients in a variety of industries by providing administrative creative, or technical services. Most are unsupervised, uninsured and unaccountable. TheOfficeSquad virtual staff is not the norm. We’re a cross-trained team of professional office staff working together to handle your bookkeeping, office administration tasks and paperwork. You’re not hiring a person with TheOfficeSquad.  You’re hiring an entire squad.

 

Can I connect with a virtual assistant that understands me and my business? 

When you book a consultation with TheOfficeSquad, we take you through a guided conversation to learn about your business, your goals, and establish how we can best help. During this consultation, you can ask us any questions you have regarding our services and together we’ll come up with a list of tasks the squad can help with. You’ll have a main point of contact and an entire squad that understands your business. 

 

Who will be doing my books?

We understand the need to connect and trust one person. Handing over your bookkeeping is not easy. You’ll work with a Flight Lead that will be your main point of contact and handle the bulk of your bookkeeping tasks. But, if there is only one person, what happens if they get sick, go on vacation or leave TOS? Does your business stop? No. When you partner with TheOfficeSquad, it’s never about just one person to help. There’s always a backup.

 

Do I need to clean up my books before handing them over?

Heck no! We love projects, and we’ve seen it all, so no worries. We can include a review of your current bookkeeping to assess what needs to be done to bring them to required GAP specs and quote a cleanup project for you. 

 

What software do you support?

TOS has been hosting QuickBooks Desktop in the cloud since 2008, before it was cool. It’s the software we recommend for business growth, and it’s free with membership. BUT, we know there are many choices and have squad members certified in QuickBooks Online accounting software as well. We have experience and are willing to learn many others. It’s really not about us. It’s about you and what your business requires. 

 

What if I have no time to train a new professional? 

Fortunately, when you partner with TheOfficeSquad, our professionals are already trained and ready to help. We vet all our staff before hiring and continually train in house for various office tasks. When you work with TheOfficeSquad, you only need to acquaint us with your specific business practices. You train us once, we create systems and procedures for your specific needs, and then, we cross train the squad. You should never need to train again. Because our squad members have experience working under other clients, they learn and adapt quickly.

 

Do you handle sales tax? 

Yes, TOS can set up sales tax preferences in your invoicing, help to calculate, prepare, and pay the sales tax monthly or quarterly. Whichever your business requires.

 

Do you do payroll? 

TheOfficeSquad can be the go-between for you with employees, processing and ensuring the numbers are posted correctly in the accounting software; but, we don’t actually “process and file” payroll. TOS works with several payroll processing partners that process payroll, collect taxes and file for you. 

 

Will you pay my bills? 

Yes, TOS can receive invoices, post them to your accounts payable, process payments; once you approve the payment, communicate with vendors,and all the minutia in the middle. 

 

Do you help with invoices? 

Yes, TOS can create estimates and invoices, send them, receive and post payments, and monitor the accounts receivable so you get paid in a timely manner. Revenue is number one, right?

 

What are your prices? 

TheOfficeSquad is a membership-based service that works by task. Instead of an hourly rate, retainers or packages, we create a list of recurring tasks and a monthly membership price to accomplish them. No matter how long it takes us, you pay the same amount every month unless the tasks change. No surprising overages. TheOfficeSquad has no hidden charges or long-term contracts.

 

How do I know I can trust you? 

That’s a big one and the main reason our founder started this whole thing. Did you know, anyone can be a bookkeeper or VA? Seriously, there’s no certification, no required classes, no accountability, no testing, nothing. TheOfficeSquad staff is carefully selected, background checked, tested in their field of expertise, and graduate a 90-day bootcamp before they become squad members. In addition, TOS carries not only business liability insurance, but employee dishonesty and errors and omissions insurance up to a million dollars. Just in case because nobody is perfect.